Current cloud state
Checking service configuration…
An unavailable cloud service does not stop normal local sales.
Support
Support that understands the system and the business.
Get help with installation, product use, backups, recovery, licensing, updates, and deployment for WondersTech software.
Setup
Installation and configuration
Help getting WondersTech POS installed, configured, licensed, and prepared for daily operations.
Operations
Product guidance
Questions around sales, products, stock, users, approvals, reporting, and business workflows.
Recovery
Backup and restoration
Guidance when protecting, moving, verifying, or restoring supported WondersTech POS data.
Cloud and updates
Offline-first does not mean disconnected.
The POS keeps core operations local while optional online services handle encrypted backup delivery, update checks, and installation status.
When internet is unavailable
Encrypted backups remain queued locally and retry when connectivity returns. Do not delete the queued package before upload completes.
Before installing
Finish the current sale, create a verified backup, confirm the official domain, and never run an installer that fails checksum or signature verification.
Before contacting support
Bring the right details.
1. Business IDThe WT- business identifier shown in licensing or cloud settings.
2. App versionThe exact version and build number from About or diagnostics.
3. What happenedThe action, expected result, actual result, and time of the incident.
4. EvidenceScreenshot, crash log, printer model, or sanitized diagnostic package when available.
Need help?
Tell us what is happening.
Give us the product, version, Business ID, issue, and what you were doing when it happened. Clear details help us solve problems faster.